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Dracula Ring

Domestic Orders, Returns, Shipping Terms & Conditions

United States Domestic Orders, Returns, Shipping Terms & Conditions: 

Domestic Orders and Payment Terms.

  • Any shipments lost or damaged in which the customer did not request and pay for tracking, confirmation, or insurance, are the sole responsibility of the customer, and Monsters in Motion is not to be held responsible for any losses incurred.
  • We combine multiple items together to save you shipping costs. We combine multiple items together to save you shipping costs. When purchasing preorder items, we ask that you keep them in separate orders from in-stock or other preorder item orders to avoid more shipping costs and delays of your in-stock items. Some items may appear to be in-stock, but may have sold before the website was updated or their arrival date is unknown. It is best to inquire by email or phone to verify in-stock items. CD's/DVD's are generally in stock, but are reordered bi-weekly, so they can arrive anywhere from a few days to 2 weeks, generally
  • We accept VISA, MasterCard, American Express, Diners Club, Personal Checks and Money Orders in US funds,, plus PayPal. We do not ship COD. On preorder items, Paypal and Check/Money Orders are funded to us immediately. 
  • Due to the mass volume of emails we receive each day, we can no longer accept email cancellations. This is due to the fact that we may not get to your email in time to complete the cancellation before the item ships. We are only accepting cancellations by telephone, and only during our "Customer Service" office hours listed on our Contact Us page. We cannot cancel an order that has already been processed for shipping! See our return policy for receiving a credit or refund. 
  • Shipping charges within the United States are ESTIMATED per the DOMESTIC (U.S.A.)  Final adjusted shipping charges will be calculated at the time of actual shipping based upon both the "raw weight" and "dimensional weight" (Length x Height x Width).  If shipping charge adjustments exceed $9.00 (U.S. funds), we will attempt to contact you to confirm additional shipping charges prior to shipping the products.  If we ship prior to confirming shipping charges, the customer accepts that all direct, out of pocket shipping charges to Monsters in Motion are to be paid for by the customer.  Monsters in Motion does not absorb shipping charges for any reason.  Special shipping requests are done as a courtesy and are not always granted. Monsters in Motion is not responsible for meeting these courtesy requests. 
  • Our goal is to process your order as quickly as possible.  However, you should allow 2-4 weeks for delivery from the time the order is actually entered into our system if that particular item is in stock, unless otherwise noted or advised.

Domestic Orders Returns/Cancellation Terms

  • It is your responsibility to promptly inspect your purchase upon receipt.
  • Due to the mass volume of emails we receive each day, we can no longer accept email cancellations. This is due to the fact that we may not get to your email in time to complete the cancellation before the item ships. We are only accepting cancellations by telephone, and only during our "Customer Service" office hours listed on our Contact Us page. We cannot cancel an order that has already been processed for shipping! See our return policy for receiving a credit or refund. 
  • ALL returns, exchanges, or claims for missing or damaged parts must be made within 7 days of receipt.
  • There are absolutely no refunds or exchanges on Custom Built & Painted items, Finished Kits, Special Orders, or shipping and handling fees for any reason.
  • DVD's-DVR's-Blu-Ray's-CD's-CDR's-Soundtracks-Software are non-returnable or refundable unless damaged. Damaged or defective videos, soundtracks and software may be returned for the same merchandise only. There are no refunds on DVD'S-DVR'S-BLU-RAY'S-CD'S-CDR'S-SOUNDTRACKS-SOFTWARE  or any recorded media.
  • Please be certain that the items you are ordering are correct. There is a 15% restocking fee for all cancellations and returns for credit or cash refunds. You may return items within 15 days of receipt for store credit. 
  • Please call (714) 577-8863 for an RMA # (Return Merchandise Authorization Number). We will not issue an RMA # through e-mail.
  • An RMA # number must be marked on the outside of your return Package or Box, but NEVER placed directly onto the original item package or box itself. Putting the RMA number on the product package or box ruins the product. This means you must double-box or double-wrap.  Should you place an RMA# onto the original package or box itself, the product cannot be accepted for return or credit and will be returned to you at your shipping expense.
  • ALL return (RMA) items are to be shipped prepaid and insured via United States Postal Service (USPS), Federal Express (FedEx), United Parcel Service (UPS), or DHL.
  • Please allow 2 weeks upon our receipt for processing.
  • Do not return entire kits or product items without prior authorization, and without receiving an RMA #.  Allow our staff time to resolve issues which arise.  We are usually able to resolve problems quickly and easily. If we find that the damage is unreasonable or happened after it was delivered, you will be charged a minimum of $7.50 Call Tag Fee plus the return shipping charges as well as the 15% restock fee.

Missing or Damaged Parts Terms

  • It is your responsibility to promptly inspect your purchase upon receipt.
  • If you discover a missing or damaged part please call our customer service desk and we will gladly try to obtain that part through the manufacturer on your behalf.
  • Do not begin assembling your kit until all the parts are received.  Doing so will void your return if the parts cannot be replaced.
  • Replacement parts whether manufactured outside or within the United States may take an extended period to receive. 
 BUILD-UP AND FINISHED KITS
  • These orders are considered commissioned works of art and must be paid for in full upon ordering.
  • All items ordered as Finished or Custom Buildup will be painted per your color instructions. If none are specified our artisans will choose colors most suited for the character or item.
  • Assuming the item is in stock, please allow 4 to 6 weeks to complete. Spacecraft, ships, vehicles, or scratch built accessories & bases can take up to 12 weeks.
  • Although custom built and finished kit orders are a final sale, we promise to do our utmost to insure your satisfaction
  • If no instruction or reference is provided we reserve the right to improvise adequate instruction via our artists' experience and ability.
  • Damaged parts due to shipping are covered by shipping insurance. 
Dracula Ring
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