Home ::  Domestic Orders, Returns, Shipping Terms & Conditions Log In/Register    My Account    View Cart    Wish List
Follow Us on Facebook    See our Pins    Follow Us on Twitter   

Model Mania Volumes 4 & 5 DVD

Domestic Orders, Returns, Shipping Terms & Conditions

United States Domestic Orders, Returns, Shipping Terms & Conditions: 

Domestic Orders and Payment Termst.

  •  Any shipments lost or damaged in which the customer did not request and pay for tracking, confirmation, or insurance, are the sole responsibility of the customer, and Monsters in Motion is not to be held responsible for any losses incurred.
  • We accept VISA, MasterCard, American Express, Diners Club, Personal Checks and Money Orders in US funds,, plus PayPal. We do not ship COD.
  • Shipping charges within the United States are ESTIMATED per the DOMESTIC (U.S.A.)  Final adjusted shipping charges will be calculated at the time of actual shipping based upon both the "raw weight" and "dimensional weight" (Length x Height x Width).  If shipping charge adjustments exceed $9.00 (U.S. funds), we will attempt to contact you to confirm additional shipping charges prior to shipping the products.  If we ship prior to confirming shipping charges, the customer accepts that all direct, out of pocket shipping charges to Monsters in Motion are to be paid for by the customer.  Monsters in Motion does not absorb shipping charges for any reason. 
  • Our goal is to process your order as quickly as possible.  However, you should allow 2-4 weeks for delivery from the time the order is actually entered into our system if that particular item is in stock, unless otherwise noted or advised.

Domestic Orders Returns Terms

  • It is your responsibility to promptly inspect your purchase upon receipt.
  • ALL returns, exchanges, or claims for missing or damaged parts must be made within 7 days of receipt.
  • There are absolutely no refunds or exchanges on Custom Built & Painted items, Finished Kits, Special Orders, or shipping and handling fees for any reason.
  • DVD's-DVR's-Bluray's-CD's-CDR's-Soundtracks-Software are non-returnable or refundable unless damaged. Damaged or defective videos, soundtracks and software may be returned for the same merchandise only. There are no refunds on DVD'S-DVR'S-BLURAY'S-CD'S-CDR'S-SOUNDTRACKS-SOFTWARE  or any recorded media.
  • Please be certain that the items you are ordering are correct. There is a 15% restocking fee for all cancellations and returns for credit or cash refunds. You may return items within 15 days of receipt for store credit. 
  • Please call (714) 577-8863 for an RMA # (Return Merchandise Authorization Number). We will not issue an RMA # through e-mail.
  • An RMA # number must be marked on the outside of your return Package or Box, but NEVER placed directly onto the original item package or box itself. Putting the RMA number on the product package or box ruins the product. This means you must double-box or double-wrap.  Should you place an RMA# onto the original package or box itself, the product cannot be accepted for return or credit and will be returned to you at your shipping expense.
  • ALL return (RMA) items are to be shipped prepaid and insured via United States Postal Service (USPS), Federal Express (FedEx), United Parcel Service (UPS), or DHL.
  • Please allow 2 weeks upon our receipt for processing.
  • Do not return entire kits or product items without prior authorization, and without receiving an RMA #.  Allow our staff time to resolve issues which arise.  We are usually able to resolve problems quickly and easily. If we find that the damage is unreasonable or happened after it was delivered, you will be charged a minimum of $7.50 Call Tag Fee plus the return shipping charges as well as the 15% restock fee.

Missing or Damaged Parts Terms

  • It is your responsibility to promptly inspect your purchase upon receipt.
  • If you discover a missing or damaged part please call our customer service desk and we will gladly try to obtain that part through the manufacturer on your behalf.
  • Do not begin assembling your kit until all the parts are received.  Doing so will void your return if the parts cannot be replaced.
  • Replacement parts whether manufactured outside or within the United States may take an extended period to receive. 
  • These orders are considered commissioned works of art and must be paid for in full upon ordering.
  • All items ordered as Finished or Custom Buildup will be painted per your color instructions. If none are specified our artisans will choose colors most suited for the character or item.
  • Assuming the item is in stock, please allow 4 to 6 weeks to complete. Spacecraft, ships, vehicles, or scratch built accessories & bases can take up to 12 weeks.
  • Although custom built and finished kit orders are a final sale, we promise to do our utmost to insure your satisfaction
  • If no instruction or reference is provided we reserve the right to improvise adequate instruction via our artists' experience and ability.
  • Damaged parts due to shipping are covered by shipping insurance. 
Model Mania Volumes 4 & 5 DVD
Your IP Address is:
MonstersinMotion.com The finest in movie & television memorabilia & collectibles including model hobby kits, with custom built and finished works of art.
Copyright © 2008-2017 Monsters In Motion and respective copyright owners. All Rights Reserved.