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Aurora Model Kits

International Orders, Returns, Shipping Terms & Conditions

International  Orders, Returns, Shipping Terms & Conditions:

International Orders and Payment Terms

  • You are responsible for any and all import duties, taxes, or brokerage fees. Monsters In Motion is not responsible for these charges. Certain products may have restrictions or other regulations that may prohibit delivery to your country. IMPORTANT: Please contact your local customs department or local post office for more information.  By ordering from our site you are agreeing that all fees will be solely at the purchasers cost, any refused packages or returns are the purchaser's sole responsibility for the destination and return fees at purchasers cost and this amount will not be refunded.  Refunds will be given once product is returned to our warehouse.
  • We combine multiple items together to save you shipping costs. We combine multiple items together to save you shipping costs. When purchasing preorder items, we ask that you keep them in separate orders from in-stock or other preorder item orders to avoid more shipping costs and delays of your in-stock items. Some items may appear to be in-stock, but may be made-to order or have sold before the website was updated or their arrival date is unknown. It is best to inquire by email or phone to verify in-stock items. CD's/DVD's are generally in stock, but are reordered bi-weekly, so they can arrive anywhere from a few days to 2 weeks, generally
  • International shipments do not automatically carry tracking, confirmation, or insurance. Monsters in Motion is not to be held responsible for any losses incurred.Special shipping requests are done as a courtesy and are not always granted. Monsters in Motion is not responsible for meeting these courtesy requests. 
  • We accept most major credit cards and Money Orders in US funds, plus PayPal. On preorder items, Paypal and US Money Orders are funded to us immediately. 
  • Many of our products are fragile, or over-sized and/or overweight. Final adjusted shipping charges will be calculated at the time of actual shipping based upon both the "raw weight" and "dimensional weight" (Length x Height x Width). 
  • Our goal is to process your order as quickly as possible.  However, you should allow 2-4 weeks for delivery from the time the order is actually entered into our system if that particular item is in stock, unless otherwise noted or advised.
  •  Monsters in Motion does not absorb shipping charges for any reason. 
  • The customer AGREES to pay for all costs and expenses incurred for shipping and handling.   NOTE: Shipping & Handling charges that appear with your initial order may not be accurate due to the unique character, nature and fragility of the items we carry.  Thus, shipping and handling charges will be adjusted accordingly.  If the Shipping Charge on your order shows as $0.00 (no charge), that is an indicator that shipping charges are to be calculated separately based upon the nature of the product.  Shipping & handling charges are NOT refundable for cash or credit after the order has been shipped, for any reason. If there is  a substantial difference in shipping calculations and shipping fees paid by customer, we may attempt to contact you to confirm additional shipping charges prior to shipping the products, or we may change to method of shipping to accommodate funds provided
  • It is your responsibility to promptly inspect your purchase upon receipt.
  • Due to the mass volume of emails we receive each day, we can no longer accept email cancellations. This is due to the fact that we may not get to your email in time to complete the cancellation before the item ships. We are only accepting cancellations by telephone, and only during our "Customer Service" office hours listed on our Contact Us page. We cannot cancel an order that has already been processed for shipping! See our return policy for receiving a credit or refund. 
  • ALL returns, exchanges, or claims for missing or damaged parts must be made within 7 days of receipt.
  • There are absolutely no refunds or exchanges on Custom Built & Painted items, Finished Kits, Special Orders, or shipping and handling fees for any reason.
  • DVD's-DVR's-Blu-Ray's-CD's-CDR's-Soundtracks-Software are non-returnable or refundable unless damaged. Damaged or defective videos, soundtracks and software may be returned for the same merchandise onlyThere are no refunds on DVD'S-DVR'S-BLU-RAY'S-CD'S-CDR'S-SOUNDTRACKS-SOFTWARE  or any recorded media.
  • Please be certain that the items you are ordering are correct. There is a 15% restocking fee for all cancellations and returns for credit or cash refunds. You may return items within 15 days of receipt for store credit. 
  • Please call (714) 577-8863 for an RMA # (Return Merchandise Authorization Number). We will not issue an RMA # through e-mail.
  • An RMA # number must be marked on the outside of your return Package or Box, but NEVER placed directly onto the original item package or box itself. Putting the RMA number on the product package or box ruins the product. This means you must double-box or double-wrap.  Should you place an RMA# onto the original package or box itself, the product cannot be accepted for return or credit and will be returned to you at your shipping expense.
  • Refunds are only for products only, not shipping nor return shipping
  • ALL return (RMA) items are to be shipped prepaid and insured via United States Postal Service (USPS), Federal Express (FedEx), United Parcel Service (UPS), or DHL.
  • Please allow 2 weeks upon our receipt for processing.Some international items may not be returned due to custom fees and/or the chance of shipment damages done during items being held in customs,
  • Do Not return entire kits or product items without prior authorization, and without receiving an RMA #.  Allow our staff time to resolve issues which arise.  We are usually able to resolve problems quickly and easily. If we find that the damage is unreasonable or happened after it was delivered, you will be charged a minimum of $7.50 Call Tag Fee plus the return shipping charges as well as the 15% restock fee.

Missing or Damaged Parts Terms

  • It is your responsibility to promptly inspect your purchase upon receipt.
  • If you discover a missing or damaged part please call our customer service desk and we will gladly try to obtain that part through the manufacturer on your behalf.
  • Do not begin assembling your kit until all the parts are received.  Doing so will void your return if the parts cannot be replaced.
  • Replacement parts whether manufactured outside or within the United States may take an extended period to receive.

OVER-SIZED / OVERWEIGHT ITEMS

  • If the item you ordered stated over-sized or overweight in the description, it will usually be shipped separately from all other items ordered and separate shipping fees will be charged.  This may not appear on the initial internet order.  If you are uncertain about the items you ordered and would like to know a more approximate estimate of Shipping & Handling charges, please call (714) 577-8863, or email Customer Service.  We apologize for any inconvenience this may cause you.

 

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