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Domestic Orders, Returns, Shipping Terms & Conditions

Payment Terms:

·         We accept VISA, MasterCard, American Express, Diners Club, Personal Checks and US Money Orders in US funds, plus PayPal.  When paying by check or Money order, please allow 7-10 business days for those payments to clear upon receipt. We do not ship COD. On preorder items, PayPal and Check/Money Orders are funded to us immediately. Based on customer history, the amount of items order (custom or special) or total order value, we may automatically take up to a 25% deposit.

Preorders:

·         At Monsters in Motion, we offer a unique way to acquire rare and limited products by preordering them in advance. Many of our products are so in demand that they are sold out before they even arrive. If you prefer to wait until the product arrives, it may be too late.  We recommend using a credit card for preorders, as we will not charge it until the item is ready to ship. This way you can reserve the item with no upfront cost. Please note when using your PayPal account, you are authorizing them to pay us instantly.

Shipping:

·         Whenever possible, we combine multiple items together to save you shipping costs. Since preorder item arrival times are only estimates, we strongly suggest keeping any preorder item in separate orders from in-stock or other preorder item orders to avoid more shipping costs and delays of your in-stock items. We reserve the right to ship ahead any in-stock items in orders that contain preorder items yet to arrive. Also, some items, such as posters requiring a separate mailing package (tube), or very fragile items, may need to be shipped apart from others. Both scenarios will result in extra shipping costs to you. Please be mindful of this when combining preorder or special items in a single order.

·         Our goal is to process your order as quickly as possible.  Your choice of shipping service is just that, i.e., if you chose 2 or 3-day shipping, that means it will take 2 or 3 days from the time of shipping, not when ordered. However, you should allow anywhere from 6 days to 4 weeks for delivery from the time the order is actually entered into our system if that particular item is in stock, unless otherwise noted or advised.

      All customer information and accounting is order based. If you change your shipping or billing info or cancel an item, it may remain the same in your order, but your internal account will reflect the changes, and any order after that will also reflect the new changes. If you have an outstanding order yet to be shipped, it is your responsibility to inform us by email or phone of any changes to your account. This way we will be aware and make sure your item gets shipped to the correct address. Please update your online profile, also, as it will continue to default to your personal info until you update that.

·         We do our best to accurately estimate arrival times, but because we carry rare and/or limited items, we prefer to not list using "in-stock" advertising. Also, some items are shipped to us directly from the manufacturer in Japan or China and may take longer than expected. Our items are sold as new unless otherwise specified. Some items may have slight cosmetic flaws from normal shelf wear. If you are uncertain of anything regarding the item (s), please inquire by email or phone to verify stock, quality or appearance of item(s) before purchasing.

·         Shipping charges are estimated only. Final adjusted shipping charges will be calculated at the time of actual shipping based upon both the "raw weight" and "dimensional weight" (Length x Height x Width).  At times shipping charge adjustments occur due to unexpected special handling or packaging, or size and weights as many items are newly released, so we may attempt to contact you for additional shipping charges prior to shipping the products, or we may charge you or change the method of shipping to accommodate funds provided.  The customer accepts that all direct, out of pocket shipping charges to Monsters in Motion are to be paid for by the customer.  Monsters in Motion does not absorb shipping charges for any reason.  Many items such as CD's/DVD's, Blu-ray's, LP's, Media, Resin kits, Upgrade Kits, Statues, T-shirts, Apparel, Pins, Fantasy Boxes, Prop replicas, Purses, Posters, Books, Magazines, Lighting kits, Decal, Paint sets are generally in stock, but are reordered bi-weekly, so they can ship anywhere from a few days to 6 weeks, generally. Many costumes, accessories, masks, etc are seasonal, and may not have a definitive arrival date. Please inquire by email or phone to verify stock or appearance of item(s) .All customer information and accounting is order based. If you change your shipping or billing info or cancel an item, it may remain the same in your order, but your internal account will reflect the changes, and any order after that will also reflect the new changes. If you have an outstanding order yet to be shipped, it is your responsibility to inform us by email or phone in a timely fashion of any changes to your account. This way we will be aware and make sure your item gets shipped to the correct address. Please update your online profile, also, as it will continue to default to your personal info until you update that.

Resin kits and Special Made-to-Order Items:

·         Resin kits require model building and painting skills. Many parts may require prep, sanding, fitting and some scratch building. Some models do not come with printed box or instructions and are intended for experienced modelers. Our amazing staff of professional model builders can build and paint this kit for you. 

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Cancellations and Domestic Orders Return:

·         Any shipments lost or damaged in which the customer did not request and pay for tracking, confirmation, or insurance, are the sole responsibility of the customer, and Monsters in Motion is not to be held responsible for any losses incurred. We only accept cancellations by telephone and during our business hours. We cannot cancel an order that has already been processed for shipping! There is a 15% restocking fee for all preorder, non-stock, late or made-to-order item cancellations.

·         ALL returns, exchanges, or claims for missing or damaged parts must be made within 7 days of receipt.

·         There are no refunds on Money orders or Checks for any order, regardless of reason. We will only issue store credit for purchases with checks or Money Orders. There are absolutely no refunds or exchanges on Custom Built & Painted items, Finished Kits, Special Orders, or shipping and handling fees for any reason.

·         Masks, Costumes, and/or other apparel are subject must be returned with invoice, unworn, and in original condition in its original packaging.Refunds are only for products only, not shipping nor return shipping. We can only issue credit(s) to the original method of payment that was used in the transaction.

·         DVD's-DVR's-Blu-Ray's-CD's-CDR's-Soundtracks-Software are non-returnable or refundable unless discs are damaged. Damaged or defective videos, soundtracks and software may be returned for the same merchandise only. There are no refunds on DVD'S-DVR'S-BLU-RAY'S-CD'S-CDR'S-SOUNDTRACKS-SOFTWARE or any recorded media. If a jewel case is cracked, we will replace the case for you Please call (714) 577-8863 for an RMA # (Return Merchandise Authorization Number). We will not issue an RMA # through e-mail. Do not return entire kits or product items without prior authorization, and without receiving an RMA #.  Allow our staff time to resolve issues which arise. 

Missing or Damaged Parts:

·         It is your responsibility to promptly inspect your purchase upon receipt.

·         If you discover a missing or damaged part, please take picture of the complete contents and shipping box and email to our customer service address.

Buildup and Finished Kits:

·         These orders are considered commissioned works of art and must be paid for in full upon ordering.  All items ordered as Finished or Custom Buildup will be painted per your color instructions. If none are specified our artisans will choose colors most suited for the character or item. Assuming the item is in stock, please allow 4 to 6 weeks to complete. Spacecraft, ships, vehicles, or scratch-built accessories & bases can take up to 12 weeks. Although custom built and finished kit orders are a final sale, we promise to do our utmost to insure your satisfaction If no instruction or reference is provided, we reserve the right to improvise adequate instruction via our artists' experience and ability.

“Monsters in Motion reserves the right to cancel orders and refund customers' money because of pricing, inventory, or advertising errors.”

 

   
   
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